Delivery, Return & Exchange Policy
International Shipping
You can place your order directly through www.leathertechnik.com.
All international orders are processed by LeatherTechnik and are typically dispatched within 6–10 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details. You can also view your shipment status by logging into your online account.
Free International Shipping
We offer free international shipping to customers in more than 85 countries. Please refer to our shipping destination list to confirm whether your country qualifies for free delivery.
Estimated Delivery Time
International delivery generally takes 7–10 business days from the date your order is collected by the shipping carrier.
Please note that delivery times are estimates and may vary depending on customs clearance, local courier services, weather conditions, or other unforeseen circumstances.
Customs Duties & Import Taxes
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
LeatherTechnik is not responsible for these additional charges and has no control over customs policies or import regulations in individual countries.
Shipping to P.O. Boxes
For security and courier requirements, we are unable to ship orders to P.O. Box addresses.
Please provide a valid residential or business street address when placing your order.
International Returns
Due to the high cost of international shipping, all international sales are considered final.
Unless an item arrives damaged, defective, or incorrect, international orders are not eligible for return, exchange, or refund.
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery, including photographs of the product and packaging, so we can assist you promptly.
Shipping to an Address Different from the Billing Address
You may ship your order to an address different from your billing address.
For your protection and to help prevent fraudulent transactions, orders shipped to a different delivery address may require additional verification before they are dispatched. This verification process may include confirming your identity or verifying payment information.
If additional verification is required, our support team may contact you by email or telephone. To avoid delays, please ensure your contact details are accurate and monitor your email after placing your order.
Orders requiring verification will only be shipped once the verification process has been successfully completed.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please ensure all required information is included, such as:
- Recipient's full name
- House or apartment number
- Building or unit number (if applicable)
- Street address
- Business name (if applicable)
- City, State/Province, Postal Code
- Country
- Contact telephone number
LeatherTechnik cannot be held responsible for delays, failed deliveries, or lost shipments resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Orders are shipped exactly as entered during checkout. If a package is delivered to the address provided in your order, LeatherTechnik will not be responsible for replacement, reimbursement, or recovery of the shipment.