At LeatherTechnik, customer satisfaction is our priority. We strive to deliver premium-quality leather products and ensure every order meets our quality standards. Please read our Return & Exchange Policy carefully before placing your order.
Return & Exchange Eligibility
Returns and exchanges are accepted only for products that are:
- Unused and unworn.
- In their original condition with all tags attached.
- Returned in the original packaging.
- Requested within 15 days of the delivery date.
Items that show signs of use, damage, alteration, or are returned without original tags or packaging may not qualify for a return or exchange.
Size Exchange
Please review our size chart carefully before placing your order, as selecting the correct size is the customer's responsibility.
If the jacket does not fit and you wish to exchange it for a different size:
- We are happy to arrange a size exchange.
- The customer is responsible for the return shipping cost.
- The customer is also responsible for the shipping cost of the replacement item.
Style Exchange
If you would like to exchange your purchased item for a different style:
- Exchange requests are accepted within the eligible return period.
- The returned item must be unused and in its original condition.
- The customer is responsible for both the return shipping cost and the shipping cost of the replacement item.
Refund Policy
If your return qualifies for a refund:
- The customer is responsible for the return shipping cost.
- Original shipping charges are non-refundable.
- Any applicable payment processing fees (where applicable) may be deducted from the refund amount.
- Refunds will be processed within 3 business days after the returned item has been received, inspected, and approved.
Refunds will be issued using the original payment method whenever possible.
Order Modifications
Orders may be modified, including changes to colour, size, or measurements, within 24 hours of placing the order.
Once production or shipping preparation has begun, no further changes can be made.
Order Processing
We aim to dispatch orders as quickly as possible. Depending on product availability, your order may be shipped directly from our warehouse or manufacturing facility to ensure the fastest possible delivery.
Return Shipping Address
Please contact our customer support team before returning any item to obtain return instructions.
If instructed to return your order, please send it to:
LeatherTechnik Returns Department
Near Masjid Taj Dare Madina
Shahabpura Road
Sialkot 51310
Pakistan
Contact Person: AMJAD
After shipping your return, please provide your tracking number so we can monitor the shipment and process your return or exchange promptly.
Refused, Undelivered, or Returned Shipments
If an order is refused by the customer, marked as undeliverable due to incorrect address information, or returned by the shipping carrier, any refund will be subject to the deduction of shipping charges, return shipping costs, customs fees (if applicable), and any other expenses incurred.
Import Restrictions
Customers are responsible for ensuring that the products they order comply with the import laws and regulations of their destination country.
LeatherTechnik is not responsible for orders delayed, seized, or rejected by customs due to local import restrictions.
We recommend checking your country's customs regulations before placing an order.
Order Cancellation
LeatherTechnik reserves the right to cancel any order that appears suspicious, fraudulent, or violates our terms.
Orders may also be cancelled if payment verification cannot be completed.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Stock Availability
All products are subject to stock availability.
While we make every effort to maintain accurate inventory levels, certain items may become unavailable after an order has been placed.
If an item is out of stock, our customer support team will contact you to discuss available options, including waiting for restocking, selecting an alternative product, or receiving a refund.
Pre-Order Items
Products marked as Pre-Order will be shipped as soon as they become available.
Estimated shipping dates are provided on the product page and may change depending on production schedules.
If your order contains both in-stock and pre-order items, we may:
- Ship available items separately, or
- Hold the complete order until all items are available, depending on shipping costs and logistics.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can also track your order by logging into your account on www.leathertechnik.com under My Account, where you can view your order history, invoices, and shipment status.
Last Updated: 15 March 2026